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Privacy Policy

Last updated: May 2026

1. Introduction

Prop Billing ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management billing platform.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Full name and email address
  • Property and unit information
  • Billing and payment records
  • Communications and support tickets submitted through the platform
  • Uploaded files such as payment proof documents

3. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain our billing platform
  • Process and manage invoices and payment records
  • Send notifications related to your account or billing
  • Respond to your inquiries and support tickets
  • Comply with legal obligations

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist in operating our platform, provided they agree to keep your information confidential. We may also disclose information when required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Billing and financial records may be retained for a minimum of 7 years in compliance with Malaysian financial regulations.

7. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Withdraw consent for data processing where applicable

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking or advertising cookies.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@propbilling.my.